How to book an appointment

Desk calendar with pen

Making an appointment, © colourbox.de

23.02.2018 - Article

Please note that for all consular services at the German Embassy Windhoek an appointment has to be booked well in advance!

To book an appointment, please use our online appointment system free of charge. The link is as follows: Online appointment system

Important information on booking appointments:

  • The system is optimized for PC with browsers Firefox or Internet Explorer. If you use other end devices or browsers there can be problems in performance and display
  • Please book one single appointment for each single service. Example: If you and a family member want to apply for a passport, book two appointments.
  • As soon as your appointment is registered and you entered your correct e-mail address, you receive an e-mail for confirmation. If you do not receive this confirmation e-mail, please assume that the appointment has not been booked! Please also check the SPAM file of your e-mail (sender of the confirmation e-mail is noreply@diplo.de)
  • If you cannot visit the webpage or receive a fault indication:
    It might be that your firewall settings interfer with data procession. Please use a different browser, check your firewall settings or use a different PC
  • If your plans changed and you cannot keep your appointment:
    Please cancel the appointment and make it free for another customer. If you want to make a new appointment on another day you can only do so after having cancelled your old appointment.
  • You cannot arrange an appointment via telephone!
  • Due to security checks, please be at the Embassy 15 minutes prior to your appointment and bring a print-out of your confirmation e-mail with you!
  • If you do not know which appointment category you have to book for your required service, please contact the Embassy and ask: Contact the German Embassy Windhoek
  • Booking an appointment is free of charge! Fees for consular services might be due once you have visited the Embassy on your appointment.
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